Communication Skills

Program Overview

In a modern corporate scenario where the communication is the key to business, it becomes utmost importance to have effective communication with the internal as well as external customers so as to cut costs, save important time and push up the bottom line. The program enables the participants to develop communication skills to communicate their point clearly and quickly with effective persuasion and assertiveness. It also helps the participants develop listening and conversation skills. The program is made highly interactive with the use of stories , video clips, games and roleplays.

Program Purpose

Communication Skills Workshop Outline


  • Active listening
  • Reflective listening
  • Passive listening


  • Having a clear objective
  • Highlighting critical points
  • Being clear and concise
  • Transactional Analysis
  • Dealing with difficult conversation

Verbal /non verbal

  • Body language- proximity, breathing, positioning, facial expression, touching Structuring communication
  • Self introductions
  • Handling introductions


  • Managing Conflict
  • Art of saying ‘NO’
  • Assertiveness Tools
  • Assertiveness skills – Persuasion & Negotiation

Body language

  • Handshake
  • Posture
  • Smile

Cross cultural

  • International Business culture
  • Intercultural communication etiquette
  • Cross cultural communication protocols

Training Methodology

  • Presentation
  • Games
  • Roleplays
  • Video clips
  • Story Telling
  • Group Discussions
  • Assessment
  • Personal Feedback
  • Action Plan

Who Should Attend

  • Students
  • Managers
  • Professionals
  • Team Leaders
  • Supervisors